Last updated: 25 July 2026
By placing an order through A&A, the customer agrees to the following terms.
A&A provides a purchasing and procurement service for customers who wish to order goods from third-party online sellers and suppliers.
A&A is not the manufacturer or original seller of the goods. We assist with product sourcing, order placement, receiving, quality checks, and shipment arrangements.
All product prices, availability, colours, sizes, models, delivery estimates, and seller conditions are subject to final confirmation before payment is collected.
Before the customer makes payment, A&A will confirm the key order details, including the item price, selected options, seller conditions, estimated delivery cost, and any refund or return limitations.
A service fee is added at checkout based on the order value:
Refunds and returns are subject to a $1.50 handling charge.
Delivery is charged separately at a fixed rate of $13 per kg.
The final delivery cost depends on the total weight of the customer's full order. If the final weight differs from the estimate, the delivery cost may be adjusted before shipment.
Refunds and returns are subject to the refund and return policy of the original seller of the item.
A&A will confirm the seller's refund and return conditions with the customer before payment is received.
Once goods have left the country of origin, refunds and returns are no longer available unless otherwise agreed in writing before shipment.
A&A is not liable for refund or return requests made after the goods have been shipped out of the country of origin.
Before goods are shipped, A&A will carry out reasonable quality assurance checks.
Where possible, A&A will provide the customer with clear photo and/or video evidence of the goods before shipment.
The customer is responsible for reviewing the photo or video confirmation and raising any concerns before the goods are shipped.
Once the customer approves the goods for shipment, A&A will proceed with delivery arrangements.
Delivery is managed through a third-party shipment provider, currently SAFECARGO.
A&A is not responsible for delays, loss, damage, customs issues, or delivery failures caused by third-party shipment providers once the goods have been handed over for shipment.
Alternative shipping methods may be arranged at the customer's request, especially where the customer has their own preferred courier, freight agent, or contact.
If the customer chooses an alternative shipping method, the customer accepts responsibility for that delivery arrangement once the goods are handed over.
The customer is responsible for providing accurate order details, including product selections, size, colour, model, quantity, delivery name, phone number, and destination information.
A&A is not responsible for errors caused by incorrect information provided by the customer.
A&A reserves the right to reject orders for items that are illegal, restricted, unsafe, prohibited by shipping providers, or unsuitable for import into the destination country.
If an item cannot be purchased or shipped, the customer will be informed and, where applicable, offered an alternative option or refund.
Estimated delivery times are not guaranteed.
Delays may occur due to seller dispatch times, warehouse processing, public holidays, customs checks, airline cargo schedules, weather, third-party courier delays, or other circumstances outside A&A's control.
A&A's responsibility is limited to assisting with the purchase, receiving the goods, carrying out reasonable checks, and arranging shipment.
A&A is not liable for seller defects, manufacturer faults, third-party courier delays, customs action, or loss/damage after goods have left the country of origin or been handed over to the chosen shipment provider.
By placing an order and making payment, the customer confirms that they have reviewed and accepted the product details, seller conditions, service fees, delivery charges, refund and return terms, and shipment arrangements.
If you have any questions about these Terms & Conditions, please contact us at:
admin@aatradesolutions.com